Goodstays

COVID-19 Update

BELOW IS OUR UPDATE REGARDING COVID-19 AND UPCOMING TRAVEL.

We understand this is a stressful time for all, and that COVID-19 may have a huge impact on your travel plans. The following information is designed to give you a clear idea of what your options are if you have accommodation booked with us during this time.

Please check the latest COVID-19 travel restrictions against the dates of your reservation before contacting us. Goodstays will continue to update our policies, as any changes are made to national and international travel restrictions.

New Zealand Government COVID-19 Travel Restrictions

 

MANAGING YOUR RESERVATION

For travel between now and 31 May 2020, any amounts paid can be held as a credit with Goodstays for use on travel within 12 months from the date of your original reservation. If travel restrictions and quarantines are still causing disruptions in 12 months' time, Goodstays will extend the date of use for the credit.

For cancellations of reservations scheduled after 31 May 2020, our standard Terms and Conditions apply.

Please note that whilst further updates to the current situation are likely, we ask that you email any queries through to reservations@goodstays.co.nz; we will respond within 24 hours.

 

AIRBNB, BOOKING.COM OR EXPEDIA/HOMEAWAY RESERVATIONS

If you have booked through a third-party website such as AirBnB or Booking.com, you will need to contact that platform's customer support to amend your reservation.

For reservations through Expedia/HomeAway Platforms (including VRBO, Owners Direct, BookaBach, Trivago and Stayz), where your arrival is within the next 30 days, the standard Goodstays Terms and Conditions apply.

If you have booked via an Expedia/HomeAway platform and your arrival is outside 30 days, you will have paid a deposit or fee of between 3-12% directly to the platform used, but no payment to Goodstays. As per the Expedia/HomeAway cancellation policy, reservations cancelled at least 30 days before the start of stay will receive a full refund of this fee. For Expedia/HomeAway reservations which are credited, this fee will also be carried over when you make your new reservation.

Expedia/HomeAway Traveller Fee: When a reservation made via Expedia/HomeAway platforms is cancelled in full, that platform will refund the amount originally paid as a fee at the time of reservation. You will need to contact us to cancel the reservation before Expedia/HomeAway can process the refund. In normal circumstances, Expedia/HomeAway endeavour to process the refund within 5-7 working days, however due to unprecedented volume, we have been advised these refunds may now take a few weeks to process. Should you wish to enquire regarding your fee refund, please contact your reservation platform directly.

 

Stay safe and be kind.

We look forward to hosting you across the Southern Lakes again soon.

 

 -The Goodstays Team